TEMPEST LABS
PRIVACY POLICY
This Privacy Policy explains how Tempest Labs (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit our website, create an account, place an order, or otherwise interact with our services (the “Services”).
Our products are supplied strictly for laboratory, educational, and research purposes only. We do not request or store health information, medical records, or information relating to human use or administration
Policy Summary
We collect only what we need to operate our services, fulfil orders, and provide support.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. We collect only what we need to operate our Services and fulfil orders.
- Contact details (name, email address, phone number, billing/shipping address).
- Account details (login credentials and preferences, if you create an account).
- Order & transaction details (items ordered, order history, refunds/chargebacks where relevant).
- Payment details (payment status and confirmation; card details are processed securely by our payment providers and are not stored by us).
- Customer support communications (messages you send us and our responses).
- Technical/usage data (IP address, device/browser information, pages viewed, and cookies/identifiers where enabled).
What we do not collect: We do not request medical information, health records, or details about intended human or animal use.
We collect personal information from:
- You directly (checkout, account creation, emails, support enquiries).
- Automatically (cookies and similar technologies when you browse our site, subject to your settings).
- Service providers (payments, shipping, analytics, email and hosting providers who help operate the site).
We use personal information to:
- Orders, accounts & support: process and fulfil orders, take payment, deliver goods, provide customer support, manage your account, and communicate about your orders (including dispatch, delivery updates, and service messages).
- Security & fraud: protect customers and our business, verify identity where needed, prevent fraud, investigate suspicious activity, enforce our Terms of Service, and maintain a secure shopping experience.
- Site improvement: operate, maintain and improve our website (for example, troubleshooting, performance monitoring, analytics, and understanding which pages/features are most useful).
- Marketing (opt-in): if you opt in, we may send marketing emails about products and updates. You can unsubscribe at any time using the link in our emails. We do not sell or rent customer lists.
- Legal & compliance: comply with applicable law, respond to lawful requests, and resolve disputes. Where permitted, we may also use information to establish, exercise or defend legal claims.
We disclose personal information only where necessary to operate our Services, fulfil orders, or comply with law. This may include disclosure to:
- Payment providers to process payments securely and prevent fraud.
- Shipping and logistics providers (for example, Australia Post) to deliver your order and provide tracking updates.
- Technology providers that support our website and business operations (hosting, security, email delivery, customer support tools).
- Professional advisers (legal, accounting, insurers) where necessary.
- Government agencies / law enforcement where required or authorised by law
We do not sell your personal information.
We may use cookies and similar technologies to keep the site running, remember preferences, understand how the site is used, and support security. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function properly.
Where analytics or advertising features are enabled, these tools may collect technical information (like IP address and device identifiers) to provide reporting and improve performance. Where required, we will obtain consent via your cookie preferences.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure.
We retain personal information only as long as needed for the purposes described in this policy, including to fulfil orders, maintain records, meet legal obligations, resolve disputes, and enforce our Terms.
You may request access to, or correction of, the personal information we hold about you. You may also ask questions about how we handle your information. To make a request, contact us using the details below.
- Marketing emails: unsubscribe any time using the link in our emails.
- Account: you can update certain details in your account settings (if enabled).
Some of our service providers (such as hosting, security, analytics, or email delivery providers) may store or process data outside our location. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
If you have a concern about how we handle personal information, please contact us and we will respond as soon as reasonably possible.
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. We will update the “Last updated” date and publish the revised policy on this page.
CONTACT
Questions, requests, or complaints?
For questions, requests, or complaints relating to privacy, contact us at:
SUPPORT@TEMPESTLABS.SHOP
If you are requesting access to or correction of personal information, please include enough detail for us to verify your identity and locate the relevant records.